Returns & Exchanges
At Otto Maps, we want you to be completely satisfied with your new home decor. If your custom map or wall art doesn't perfectly fit your space, we offer a 30-day hassle-free return policy for all standard items.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully repackage your map in its original protective tube or box to ensure it remains crease-free and undamaged during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing